Overview
Do you want to start remotely collecting and publishing customer success stories without the time & expense of a camera crew or video editors? Then this customer success story template will be perfect for you.
What's in the template
We developed this video collector template to be a complete, easy-to-use solution for your respondents to record and upload video testimonials for your organization from any device.
We provide a delightful interface that matches your brand and works seamlessly on Mac, PC, iPhone, Android, and tablets. There's nothing for you – or your respondents – to download or install. All you need to do is share a link to start collecting great customer success stories.
Your respondents will go through the following steps and record video responses to 3 questions:
-
Introduction
Thank you so much for recording a short video about your recent customer win. Please reach out to [contact_email] with any questions.
-
Question 1
What challenge was the client facing before choosing [your organization name]?
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Question 2
How did you help them achieve their goals?
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Question 3
What results have they have realized? Anything else interest to note?
- Attribution The respondent enters their preferred name & title to be used if you publish their videos.
- Thank-you Thank you for taking the time to respond. We truly appreciate it.
Make it your own
You can customize the questions, the introduction and thank-you messages, and make it match your branding with just a few clicks.
You can even add your own custom incentive for respondents and record a greeting video if you like.
Automagic
Video Publishing
When you get a response, Vocal Video will automatically generate a complete, professional-looking testimonial video with your logo, motion graphics, subtitles and transitions
(like these). Vocal Video is the
only solution on the market
that does this.
Ad-free hosting & embedding included
After you publish your customer success stories, they are automatically hosted
on branded public pages you can easily share. You can also embed your videos on your site with our mobile-friendly and ad-free embed codes.
Ready to start collecting customer success stories with this template? Create your free Vocal Video account today and collect unlimited customer success stories FREE.
Real customer examples
See how Vocal Video customers are using the customer success stories they've collected and published with this template:
There are many more real customer examples here – all playable.
How to get started
Start collecting customer success stories using this template in 5 minutes:
- Sign up: Create your free Vocal Video account here. (No credit card required.)
- Use this template: Create a new Video Collector and select the ‘Customer Testimonials’ template.
- Customize it: Make any changes you want to the questions, intro message, and branding (you can even add a custom incentive and welcome video).
- Send it: Send the public link to your video collector to your target audience. (Feel free to use our sample email sequence, and check out our guide to getting higher response rates on your video campaigns.)
- Publish responses: See your customer success stories roll in. We’ll automagically generate branded, pro-style draft videos for you. Publish your favorites. You can publish your first 5 videos completely free.
- Share & embed: Share and embed them on your site with our ad-free video hosting and responsive embed codes.
With Vocal Video there's no limit on the number of the number of responses you can gather, so you can cast a wide net and only publish the best responses.
Best of all, with Vocal Video you can also edit, publish, share and embed your first 5 testimonial videos free of charge. (When you want to publish more, you can upgrade to a paid plan for unlimited publishing – see our pricing page for details.)
Sample 3-touch email sequence
When inviting people to give you customer success stories via email, we recommend a 3-email sequence. Variations of this email sequence have been used successfully in hundreds of video-request campaigns by Vocal Video customers.
The first email in the sequence is a pre-ask – asking if they'd be open to recording a short video testimonial and thanking them in advance. The second email includes the link to the video collector, a brief explanation of the process, the questions they'll be asked to respond to, and some recording tips. The third email in the sequence is a gentle reminder to block out time to record.
Adapt this sequence to your use case, incentives, and your collector's actual questions, and fire away!
Email #1: The Pre-Ask
Subject:
Share your story?
We’re excited to share your recent customer win with the team! Would you be able to record a short video so we can share you story your colleagues?
We’re collecting video with a tool called Vocal Video, so it should be very easy and only take 5-10 minutes. The recording can be done from your phone or laptop.
Please let me know and I’ll send the link and the questions right over.
Thanks so much!
Email #2: The Invitation
Subject:
Your video
Thanks so much for agreeing to record a short video about your customer win.
Here are the details on recording a video - it should take 5-10 minutes altogether. Just click here to record your video: https://vocalvideo.com/c/vocal-video-impact-of-video-testimonials
The 3 questions that we'd like you to answer are:
1. What challenge was the client facing before choosing [your organization name]?
2. How did you help them achieve their goals?
3. What results have they have realized? Anything else interest to note?
Here are a couple of tips:
1) pick a quiet and well lit place
2) avoid having windows or a light source in the background of your shot since that will create glare
3) look directly at the camera
3) relax and be yourself - you'll do great!
Let me know if you have any questions, and thanks again!
Email #3: The Reminder
Subject:
Quick reminder - video
I just wanted to bump this to the top of your inbox to see when you might be able to carve out 5-10 mins to record a short video.
Here's the link to record your employee video - you can record any time it’s convenient for you from your phone or laptop: https://vocalvideo.com/c/vocal-video-impact-of-video-testimonials
Ready to start collecting customer success stories with this template? Create your free Vocal Video account today and collect unlimited customer success stories FREE.
