Susan Bernard for Testimonials

August 11, 2021

Video Transcript

Speaker: Susan Bernard

Why did you choose the Big Helper Group to help buy or sell your home?

Susan Bernard: Hello. I can't tell you why I chose Big Helper for the first time because it was so long ago. But I have used the Big Helper Group now for two houses. I bought two with them and I sold to with them and it was definitely the best experience I've ever had.

How did your agent help you during the buying or selling process?

Susan Bernard: My agent, Merrill Jencks was so patient and so kind with me throughout the entire process. When we were looking for the first house I bought with him, we must have looked at about 40 houses And he just wouldn't give up until we found the right one. And then when I sold that house and I became a renter for a little while and I came back onto the market and want to buy a second house, he helped me get the house I really wanted even though someone else had already made a bid on it. So to me it's a no brainer. Nobody works as hard as Merrill does and he will make sure that you get the house of your dreams. And to be honest, if it hadn't been for him, I wouldn't be able to to move to help my mom.

What was your experience like working with them?

Susan Bernard: The thing that I like the most about working with Merrill Jencks and Big Helper Realty is that it feels like family. He treats you like a valued customer more like family without all the fighting and bickering that usually happens with the family. They get back to you quickly, emails, text, Phone calls. I never had to wonder at any part of the process what was going on. He kept me well informed and I felt at ease. Again if if you could imagine a valued friend or family member that was helping you, that's what it's like to work with Big Helper.

What would you say to someone that might be interested in working with The BIG Helper Group?

Susan Bernard: if you're thinking about working with Big Helper Realty, I can tell you you should do it. I've known Merrill and his wife Kristi Jencks for over seven years now and they to use a phrase from a movie. There are my ambassador of Kwan by selling my second house, I was able to actually help my mom who's sick right now, selling my first house, got me a trip to Italy. if I had not bought those properties at the time I did with the help of Big Helper Realty, I would not be where I am today and I had very humble beginnings in a trailer up in Anchorage Alaska and now thanks to what I've done with real estate and with the help of the Big Helper, I am now actually doing very well financially and I've been able to help other people as well and what are we here for? If not to help each other. So my highest recommendation, if you want to work with them, feel free to contact me. And I will tell you honestly, how I feel because it's a big deal who you pick for your realtor really does matter. I have had in the past experience with other people that just seemed like they were out for themselves. And that's not the Jencks is they are not like that Big Helper Realty is there to help you make your dreams come true!

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