Speaker: Nathan Pearson , Global Head of Conversational Banking, HSBC
What is your key takeaway from the London PAC gathering?
Nathan Pearson : How quickly we can leverage large language models to improve our customer and colleague experiences.
What outcomes are you delivering for your business today with AI-powered customer engagement?
Nathan Pearson : We're delivering much more engaging customer experiences and their channels of choice and doing so at a more cost efficient way.
What excites you about the future of AI and your partnership with LivePerson?
Nathan Pearson : I think it's the opportunity to go back the old days of actual personal customer experiences. But actually bringing that digitized artificial intelligence to support our humans, actually focus on the customer.
