NOCD is a telehealth platform specializing in OCD treatment that connects members with licensed therapists. To help prospective members feel confident about choosing the right therapist, NOCD creates therapist profile videos that give people a sense of who their potential provider is before ever booking an appointment.
NOCD’s first use case for Vocal Video had two requirements: it had to be easy for therapists to use on their own devices, on their own schedules - and it had to remove the issues that had plagued their previous video platform. Olivia Upton, Clinical Support Specialist at NOCD, says
We were specifically trying to solve the challenge of finding a platform that was user-friendly and also relatively easy for clients to record on their own devices during their own blocks of time.
The previous tool they used created friction on both ends — therapists ran into technical difficulties during recording, and editors spent significant time wrangling the results.
The solution: Vocal Video's guided video collection process
NOCD found that they could streamline the process with Vocal Video by sending a video request through the platform that includes a link to the Video Collector. Respondents then record responses to individual questions on their own time, and the editing team gets clean, organized footage they can work with right away.
One feature that made a particularly big difference: the ability to record answers question by question, rather than in one long take. Olivia explains:
Having different clips that are recorded separately, by question, has been very helpful to allow people to record shorter videos and then be able to redo them — and not feel like they have to redo a full 10-minute video.
Vocal Video's automatic editing and easy to use editing tools makes it fast to trim clips and make changes without back-and-forth.
The editing feature has made it very quick to edit clips and make changes to videos on the end of the editor's side.
The results: Dramatically fewer complaints, faster turnaround
NOCD has seen a dramatic reduction in complaints about usability and technical difficulties with the video platform.
The streamlined workflow also means the team can send video requests asking for the videos more easily, customize the video responder to fit NOCD's brand, and publish polished, professional-looking therapist profiles without the heavy lift that used to come with each one.
Would Olivia Recommend Vocal Video?
Without hesitation.
Yes, I would definitely recommend Vocal Video. It is a quick, easy, and user-friendly way to record videos.
You will have very few complaints from users, and you can send out emails easily, customize your video responder, and also make edits and changes to videos very quickly.
Ready to collect professional videos from your team — without the technical headaches? Sign up free at vocalvideo.com