March 09, 2021
The consent that respondents give to use their recordings is revocable – they can email email@example.com to request that their recordings not be used in the future. Making the consent revocable is required by GDPR and other laws, and it’s also the right thing to do. In practice, this almost never happens.
While our standard process suffices for the vast majority of Vocal Video customers, some organizations need respondents to consent to their own custom video release language. We now support this – read on to learn how it works.
Vocal Video Professional and Enterprise customers can upload custom, company-specific video release language and require that their respondents explicitly consent to this language when submitting their recordings.
When this feature is enabled, we keep track of whether each respondent agreed, as well as the exact language each respondent agreed to.
Creating Custom Video Releases
To create a custom video release, go to Settings -> Custom Video Releases. Click the button to create a new release and paste in your release language. Our WYSIWYG editor lets you apply simple formatting like bold text, italics, lists, and link to any external documents you might need to reference. Once it looks good, save it and it’ll automatically be applied to all of your video collectors.
If you need to change your custom release language after it’s been in use for a while, you can create a new custom release and mark it as Active. This lets us keep track of which release version each of your respondents agreed to. You can have one active video release at any given time.
Previewing the Respondent Experience
To see what your respondents will see, open up the collector builder for one of your collectors and click Attribution Page in the checklist. You’ll see the toggle that respondents are asked to click to signify agreement, and you can view the release exactly how it will appear to respondents.
If you want to disable the custom video release on a particular video collector, do that here.
Easily see who agreed
We make it easy to see agreement status on individual responses and on your edited videos, even when they include multiple respondents.
Responses: On the overview page, we place a green checkmark next to respondents that agreed to a custom video release:
On the respondent details page, we also link to the specific release the respondent agreed to. Release agreement status is also included in CSV downloads of responses.
Videos: your draft and published videos will have clips from one or more respondents. Some of these respondents might have been asked to agree to a custom video release, while others were not. We put a green checkmark next to a video when all respondents in the video who were asked to agree to a custom video release did so:
When you open up a video, you can see release agreement details for each respondent in the About This Video popup, and also in the pop-out sidebar for each scene.
If you’re using our Zapier integration to sync data out of Vocal Video or automatically trigger follow-up actions, you can access whether each respondent agreed to your custom release language.
If you have further questions about how custom video releases work, or whether they’re the right choice for your organization, let us know.
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