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Coverage Gap Stories
How it Works
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— The Vocal Video Team
Help & FAQ
Frequently Asked Questions
How does this work?
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Share Your Thoughts
We'll ask you 4 quick questions. You respond by recording short (< 1 minute) video or audio clips directly from this device. There's nothing to install. -
Be Yourself
Speak your mind. You can delete any recordings you don't like. -
It's Fast
The recording process takes most people less than 5 minutes to complete. -
Our Gift
As a thank you for your time and expertise, SC Appleseed may be able to offer you a small Walmart Gift Card for sharing your story. Details.
How do I know this is legitimate?
If you have any concerns about the authenticity of this audio/video survey, please contact schealthcarevoices@scjustice.org.
How long does it take?
The recording process takes most people 5 minutes or less, but that depends on how many practice recordings you do. There's nothing to install, and there are only four questions.
Do I need to install anything?
No. You can record your responses right in your web browser, from your smartphone, your computer, or your tablet. There's no app to install and nothing to download.
Can I redo my recordings?
Yes. You can record, replay, and re-record all video or audio responses as many times as you like. You don’t have to submit anything until you are 100% comfortable with it.
How will you use my recordings?
We may publish your video or audio responses in branded videos. These videos may be embedded on the SC Appleseed website and shared via social media.
For further questions, please contact schealthcarevoices@scjustice.org.
Our Thank-You Gift
As a thank you for your time and expertise, SC Appleseed may be able to offer you a small Walmart Gift Card for sharing your story.
What makes a response “complete”?
You'll need to supply a video or audio response to each question, and enter something usable when we ask how you'd like to be attributed – no profanity, etc.
What are your quality standards?
Just do your best to answer the asked questions in your video or audio clips. Don't submit blank, empty, or junk recordings. Be yourself.
How can I make sure I get my reward?
After submitting your audio/video recordings, we'll ask for your email address.
Without this, we can't send you your reward!
If you have questions or concerns about privacy, you can read a plain-english summary of our privacy policy here.
For further questions, please contact schealthcarevoices@scjustice.org.
Recording Tips
If you're having technical issues, please contact Vocal Video Support.
- You can re-record. If you're not happy with your recording, you can simply redo it. You can do this as many times as you like, and none of your outtakes will be saved.
- Be yourself. Act natural and friendly. It doesn’t have to be perfect – the key is to be authentic.
- Pick a quiet and well-lit place. Ideally, you want lots of natural light or alternatively overhead lighting. Avoid having windows or a light source in the background since that will create glare.
- Eye contact. Make eye contact with the camera and try to avoid looking down. It's much better to speak off the cuff than to read your response from prepared notes.
- Background. Try to choose a background that is interesting. E.g. avoid plain white walls. A piece of art or some pattern is nice or a view of your office, home, or yard.
Your Info
After you finish recording, we ask for a few details like your name and email address. Here's why:
- So we can send you our thank-you gift. We can't do this without an email address.
- So we can credit you in any published videos. You can just enter your first name or first name + last initial if you don't want your full name used.
- So we can find your data if for some reason you need us to delete it.
We'll never share your email
We ask for your email only for the reasons above. We will never share it, publish it, or spam you.
You're In Control
You are the owner of your personal information and audio/video submissions. If in the future you want us to delete your data, simply contact us at legal@vocalvideo.com.
You can read a plain-English summary of our privacy policy here, or the full policy here.
Have questions?
If you have any concerns about the authenticity of this audio/video survey, please contact schealthcarevoices@scjustice.org.
Privacy & Terms
This SC Appleseed audio/video survey is governed by the Vocal Video Privacy Policy and Terms of Service.
We've summarized the portions of those policies that are most relevant to participants like you:
You Own Your Data
You are the owner of your audio/video submissions and personal information. By participating, you are granting SC Appleseed and Vocal Video permission to reproduce, edit, modify, and publish your submissions, but you can revoke this permission by contacting legal@vocalvideo.com.
You Control Your Data
You can withdraw your consent to use any of your video or audio submissions at any time in the future, and request for us to remove your personal information.
We Don't Sell Data
Vocal Video does not now, nor will it in the future, sell, rent or lease any respondent personal information to any third parties.
Our License
You are the owner of your audio/video submissions. By participating, you grant SC Appleseed and Vocal Video revocable permission to reproduce, edit, modify, and publish your submissions.
Revoking Permission
You can withdraw your consent to use any of your video or audio submissions at any time in the future. Contact legal@vocalvideo.com.
Accurate Information
By participating, you warrant that you are who you say you are and are not attempting to misrepresent your identity or relationship to SC Appleseed.
Acceptable Content
Respondents’ opinions, comments and views are their own. Vocal Video shall not be liable for your views, comments or opinions and shall not be liable for any damages arising from your views, opinions or comments, including, but not limited to, knowing falsehoods or hate speech. It is also prohibited to upload or submit any copyrighted recordings or content not owned by the respondent.
Personal Information
In the course of participating in our audio/video surveys, we may ask for some personal information, such as your name, employer, location, and email address. Personal information like this may also be added to the Vocal Video database by our customers (like SC Appleseed). We only store this information so that we can:
- Properly attribute audio/video submissions
- Distribute prizes/rewards to participants
- Invite the right people to participate in our customers' surveys
- Notify Vocal Video customers when their customers respond to their surveys
- Notify you (if you choose) when your audio/video submissions are published by SC Appleseed
Vocal Video does not now, nor will it in the future, sell, rent or lease any respondent personal information to any third parties.
GDPR
We at Vocal Video are committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent, and a risk-based approach.
For respondents who are subject to the GDPR (such as EU residents), in most instances Vocal Video is considered a Processor of your data, while SC Appleseed is the Data Controller. Read our full Privacy Policy and Terms of Service for details, and contact legal@vocalvideo.com if you have any further questions or wish to exercise any of your rights under the GDPR to access or remove your personal information.
More Information
Read our full Privacy Policy and Terms of Service. Contact legal@vocalvideo.com if you have any further questions.