Mariah Tang for Share Your Impact with Zach Coaching

Speaker: Mariah Tang

Mariah Tang: I'm one of the younger members of our executive team and I'm also one of the most emotional, just in the everyday. So, I have used the 3N model to really become more self-aware of what my body is trying to tell me. I'm able to curb some of those emotional outbursts that I might have had in previous iterations of our meetings and channel it more into a constructive conversation.

Mariah Tang: I had to have a challenging conversation with a co-worker about a topic that I felt really strongly about that my co-worker didn't necessarily and we were just having trouble meeting eye to eye on the impact of whatever our decision would be. So, I took a deep breath, I refocused on something that was sitting on my desk that brings me comfort, which happened to be my coffee cup. I love coffee. So just giving myself that couple of seconds to refocus allowed me to reset my emotional state, reset my physical state, and come back to talk with my colleague on a more level playing field emotionally.

Mariah Tang: One of the things that I wish more leaders understood about the 3-N model is that we not only can use it to understand the physical cues in ourselves, but also in our colleagues. So, whether we're working remotely or in person, if we start to notice a person's body language, maybe they're shifting, maybe they are sweating a little, maybe they're just, you know, not having the same facial expression that they tend to have in meetings, we can notice that. We can pause, we can give them a moment to reset, or even just ask, hey, are you doing OK? And go from there. Um, you don't have to get too personal, but just acknowledging that somebody maybe is struggling or is having a tough time with that conversation can go a long way in instilling some trust and instilling some back and forth empathy.