Speaker: Ella Hooper, Data Analyst, Landscape Effects Group
What were some of the major pain points in your operations management process prior to using Yeti?
Ella Hooper: Are three major pain points. Uh and reasons why we chose to move to firstly being dispatching. Uh We never had a great system for dispatching service requests or complaints to our team in the field. Uh Number two would be understanding if sites or services on sites were complete and when they were complete, and number three would be routing the most efficient uh trail for our team to follow.
How has Yeti helped overcome these challenges?
Ella Hooper: Yet he has helped us overcome these uh challenges or pain points in a lot of different ways. Firstly, the routing has been uh an amazing feature that we uh get to use. So our team can now just clock into a route and start pushing or salting rather than trying to figure out what site to do next. And we can ensure that they're following the routes, uh live and yeti, right? So we have a dispatch map up and a dispatch list which will show our people in the office. Uh what sites are complete, what's left to be completed, what services they're doing on the sites, site photos, if the clients are looking for them, things like that. And then finally the service request, uh if we get a ticket or we have a complaint, we can add it directly to our team members route in real time. So that reduces the number of phone calls from our office to the team out in the field. So then they can focus on pushing. And our uh staff in the office can focus on just watching the dispatch map and managing the service complaints that they get
How do you measure the value Yeti provides?
Ella Hooper: We like to measure the value that yeti provides us uh on a team response way from the office staff and the staff outside. So from the point of view of the office staff, they can manage a storm in real time, uh dispatch in seconds and understand route completion. Just by looking at a screen, the time sheet approval process is simple and seamless makes everything uh more efficient in our office. Uh from a payroll standpoint, um changing routes takes seconds, which is very important if we're in the case of the storm and we lose a tractor and uh a different different staff member has to pick up those sites. We can change those uh routes from the office in a second. Um And then the data afterwards helps us understand things uh like consumables. So salt uh and brine the equipment usage time on site and downtime uh downtime being captured is uh a big plus for us because we never got to manage that beforehand with our other software. Uh Yet, he also gives us service proof with photos in the case of a slip and fall, which I always say is important uh from the perspective of our, our staff outside. Uh, they can give us their, their start time, end time, weather data, consumables, equipment and photos in a total of 20 to 30 seconds on site, which is important because they don't like to waste time on their phones in the middle of a storm. And we don't want them to have to think about clocking in doing all this stuff before they actually get to push. They're out there because they're pushing, they don't need to worry about what's going on in their phone. So it, it makes it just a seamless process from the web version in the office all the way to the app, the outside.
What is your advice to others who may be considering Yeti?
Ella Hooper: Um my advice to others who may be considering yeti is to uh take advantage of the support staff at Yeti and the sales team, they have a lot of information to offer you. And uh it's important to understand everything that the software can do for you. Uh Secondly, it's important to get buy in from your staff. So not only the office team, but also the team outside. Uh I spent a few days going uh to all of our foremen from all the zones in, in our snow season. And I went over the app with them, I showed them what it could do all in the trial run and as long as they were happy, I was happy. So it's, it's not important just for uh the management level to be happy, but it's also important for the staff who are uh actively using it every day. And once I got buy in from the team outside, uh I knew that this would be a great transition for us.