Speaker: Dan Florczykowski, Henry Schein Field Sales Consultant
How has Tekagogo impacted your day to day?
Dan Florczykowski: Tekagogo is an awesome platform that streamlines the service dispatch process for the staff members. No longer do they have to call an 800 number, wait on hold, um, and then hope that the notes that get typed in are correct. Um, so, it makes it a lot easier and more efficient. They can two way communicate directly with the service technician. Uh, share videos and pictures. So, absolute, uh, game changer.
What distinguishes Tekagogo as a service alternative?
Dan Florczykowski: Tekagogo is night and day different from the traditional service scheduling model where people have to call an 800 number. Staff members can get on the app, communicate directly with the service technician, share pictures, videos, two-way chat directly with them on, um, the issues they're having. and what's even, what's the best feature in my opinion is that the service tech can set the expectation on when they're going to be there. And if there's any change in their very fluid schedules, they can let the staff member at the office know directly. Uh, versus that staff member having to rely on, uh, calling the 800 number back or calling their sales rep so they can communicate directly with the technician. It's an absolute game changer. And not only that, what's really great is all of the videos, pictures and service technician notes live right inside the platform for the office to go back and review to see exactly what was done uh at the service call.
How do you think Tekagogo impacts the lives of your equipment service technicians (ESTs)?
Dan Florczykowski: Tekagogo is gonna have a major impact on the way the equipment, service technician performs their job. For one main reason they can communicate directly with the staff member, they can ask them follow up questions. And the one thing that I think is most important is they can triage the service call. Rather than an air water syringe that's dripping every two hours becoming some emergency, they can triage that and ask if it's ok if they come in a day or two or maybe even at the end of the week. Rather than turn something into emergency that's really not. So, communicating directly with the staff members is, is gonna be a huge add.
