Speakers: Eric Shaw. Dan Florczykowski
How has Tekagogo impacted your day to day?
Eric Shaw: How has Tekagogo affected my day to day? So my day used to involve, well as an FSC, all kinds of different issues and, and struggles. Um But one thing Tekagogo has allowed me to do is it removed the day to day hassles of service related issues off of my plate and allowed me to focus more on sales and growth in my territory. For example, I would receive phone calls from doctors um minimum 34 times a week with some type of a service dispute or an issue or a scheduling problem that we couldn't get to him in time. Uh All of that, excuse me becomes removed ogo's Tekagogo's platform and software takes care of all of that for you. So I no longer receive those phone calls which again helped me focus more on sales and growth in my territory and it completely and totally improved my life on a day to day basis. No joke.
What distinguishes Tekagogo as a service alternative?
Dan Florczykowski: Tekaogo is night and day. Different from the traditional service scheduling model where people have to call an 800 number, staff members can get on the app, communicate directly with the service technician, share pictures, videos to a chat directly with them on um the issues they're having. and what's even, what's the best feature in my opinion is that the service tech can set the expectation on when they're going to be there. And if there's any change in their very fluid schedules, they can let the staff member at the office know directly. Uh versus that staff member having to rely on, uh calling the 800 number back or calling their sales rep so they can communicate directly with the technician. It's an absolute game changer. And not only that, what's really great is all of the videos, pictures and service technician notes live right inside the platform for the office to go back and review to see exactly what was done uh at the service call.
