Gordon Bishop for Tech TroubleShooters Video Testimonials

Speaker: Gordon Bishop

Gordon Bishop: You won't be let down. And it will be the, the start of a great partnership.

Gordon Bishop: Hi there, my name's Gordon Bishop. I'm in a business called DocuSolve PTY Limited and effectively it's a a company that specialises in business process optimisation. We're utilising software. And working with cloud-based applications, helping users, helping their processes, and intelligently kind of extract metadata from many document types and automatically map and field them into appropriate backend applications. So naturally IT is very important in my world. So having IT support, having the professionals that I can reach out to to answer questions, to help with my technology roadmap, so in turn it enables my business to offer a very solid framework and structure to my clients. It was in these early stages, uh, meeting tech troubleshooter, so I met with Kelly Hun, uh, the owner of Tech Troubleshooters and Mac and PC specialist. I have, uh, grown to really love their service and business model, while importantly, I love their client relationships that they, uh, deliver. It's absolutely second to none. You know, their focus on the client, their empathy when we sometimes don't get it right, and never one or not a company that kind of wants to rub your nose in it. They are just beautiful human beings, and they have modelled that across into their business uh practises. My wife Tanya also has uh her own photography business, so her environment is Mac and it's a language I don't understand, but I'm fortunate enough again that tech troubleshooter uh is and probably are one of the biggest in Queensland for their MAC knowledge. So Kelly again has came in and and probably Do my wife out of the poop a couple of times where she's not done the right thing or she's lost some of her uh kind of images, uh well he's had the specialist. Tools, these specialist knowledge to be able to then help her retrieve that and put uh strategies and uh compliances in place to ensure that doesn't happen again. So working with Tanya, uh helping her develop her technology. Knowledge and how best to work with her business and her practises to ensure that she has kind of uh. Disaster recovery in place and backups and these things, so it's been absolutely a breath of fresh air, so. Loving how tentative he is to our world, Kelly now looks after all our children's laptops and our home environment and makes sure everything is 100%. So again. Working with Kelly and his business on a proactive basis to ensure these little discrepancies and these little issues don't happen, so we keep on top of it. Very simple like a car service, you put your car to get service to ensure you're not stuck on the highway because something went wrong because it's been neglected, so. Exactly the same in with our computers, our Macs, our PCs, our network environments. So it's been an absolute breath of fresh air. As I said, I cannot compliment tech troubleshooter, Kelly and all his staff for the wonderful work and how they look after us. And it's why I think they, they secure their customers. We don't want to go anywhere else. And we have such a a wonderful relationship. I just love his positive outlook, his personality, his energy that he brings to the relationship. It is really inspirational to, you know, to know that there is good good human beings in this world that are there to look and care for you and you know, obviously it's their business as well, so. Thank you, tech troubleshooter, wish you well and uh talk to you soon, bye bye.

Gordon Bishop: Recently we upgraded Tanya's Mac uh world and got all the latest and greatest. We even at point of order, put all this special added SSD in, etc. etc. So, cut a long story short, she had a problem. And under the warranty programme, we reached out through Apple, through their support channels. And we just found that from that minute we picked up the phone and, and started going through their, uh, service and warranty kind of procedure. It was just really a tedious, painful task. And we really felt we were dealing with kind of, uh, low level. People in relation to their technology. So where we were trying to get some help and some fixes, it just wasn't really forthcoming. So pretty much they identified that we would ship it back and indeed they would probably fully replace it, fully replace it, however, not extracting any of the data that may or may not be retrievable. So we had to almost sign disclaimers to say that we were anything on there we weren't really wanting. They weren't going to entertain or trying to salvage or, uh, pull any data off that their kind of concept was, well, we'll just give you another new one. And that really wasn't what we were looking for. The whole point of investing with what we did with the Mac was so Tanya could be more remote. And bringing things to a local environment, doing all her photo shoot work, her editing, etc. etc. and then pushing it back into, obviously the, uh, contingency plans and backup and up to cloud and releasing the library for her clients. So instead of working everything in cloud, uh, you know, we made that big investment to bring such kind of editing activity to a local environment. Sod's law, the local environment crashed and a real unique wedding that was held on that area. Sorry about that. So unique area, uh, and we were like beside ourselves. Tanya was crying and it was just, oh shit. As you could probably imagine. So going down the Apple way, we were pretty much signing a way that everything was gonna be wiped, we're getting a new MacBook Pro. Uh, so I reached out to Kelly again, expressed and explained everything, and Kelly said, well, look, give it to me, give it to me and let me see what I can do. So he was like a magician, a miracle worker, we gave it to Kelly and. Through Kelly's channels and his partner programme for that real bespoke services repair when we're talking about all those nano microchips and blah, blah blah. Uh, not only did they recover that photo shoot in the library of that wedding photo shoot. But they could also replace everything and I was tenuous tears again because it, it was just, you know, she'd already preempt with the customer and said, look, this has happened. Those things do happen, you know, however. It's not what you want to hear as a customer and, you know, uh, your wedding and things. So not only could they retrieve that photo library, but they could repair the nanochip, microchip, whatever that thing he was, and they replaced it all and then reinstalled that same, uh, photo shoot. So it was as if apart from being without our map for a couple of days, it was as if nothing ever happened. So it was just, again, You know, another testament to the service and let me, you know, Helping with our emotions rather than going, yep, this is probably the likelihood, you know, it could have been the likelihood, but what Kelly didn't do was just tell us that. He said, let me have a look, and you felt assured and comforted that if Kelly did come back and say that, then at least you knew that we gave it the best shot of trying to restore or replace or extract and all those things. So again, testament to tech trouble shooters, uh, yeah, brilliant. Thank you.

Gordon Bishop: What three words would I use to describe tech troubleshooter and why? OK, keeping this very simple. Professional Professional in how they conduct their business. Professional in their knowledge of their business. Professional in the knowledge of every aspect that is part of the surrounds to their business, so they don't just come in and if they can't talk about the service that I guess they can charge you for. They don't want to then know you, no. They're, they're not happy. They're, they're happy to go on to the extra layers, the extra levels, bring everything about, you know, your query or your reason you've reached out to them, or the services they provide. They really bestow a lot of knowledge and a lot of, uh, transparency to everything they do onto you, the customer. So very, very. They keep it like a family run business, but they are huge in what they do. The clienteles, their, their corporates that they work with. Yet they treat you on the same kind of platform, and they keep it very personal and very family and very trusted. The next would be simple. I use the word simple because. They don't overcomplicate things. They don't want to try and portray you as an idiot when it could be a simple thing that is really the cause or the simple thing that you're just not getting. So they dumb down how they work with you to allow it to be simple resolve, a simple explanation, and simple words that as average people can understand and we can accept, and then with acceptance. You become empowered with knowledge, because they're explaining it in a very simple way. And they become trusted within your inner circle because you want to surround yourself with people who are professional. And you can trust. And that leads me into the, the last word is trust. You know, every time, uh, I've worked with tech troubleshooter. I don't even question or query or ask for quotes upfront to the work that I know I'm gonna get out of them, cos I wholeheartedly trust them. From day one to current, I've never doubted what they're gonna do and how they're gonna do. So trust is very important to any relationship, you know, from a personal to professional. You don't have trust, you don't have a relationship, you know, it just becomes one of a transaction. And it's, you know, what tech troubleshooter offer is beyond transactional. You know, it's, it's, it's a professional. Trusted service where they can simplify things to allow professionalism and trust to be embraced each and every time.

Gordon Bishop: The thing that sets tech troubleshooters apart from. Other IT companies that I've, I have used in the past and I'm certainly aware of in, in my professional capacity. Uh, I deal with lots of clients who have lots of uh. Obviously have their own IT vendors, etc. etc. So I think the the main thing that sets tech troubleshooter apart from other IT companies that I am aware of is. I recommend tech troubleshooter. They become an extension to my values and my trust that my clients have with me. And if I'm recommending someone, then I'm not gonna offer someone that I, I know will not be an extension to. What I have built up and the partner programmes that I built up with my clients. So that's one thing, and it's an easy way just to say that the trust that I have and what they do, I have no hesitations to refer them and to bridge them into, uh, people that I know, people that are asking me and clients that I'm aware of. Oh

Gordon Bishop: Um What would I say to someone who is thinking about using tech troubleshooter as their IT provider? Just do it. You won't be disappointed. You won't be let down. And it will be the, the start of a great partnership.