Speaker: Steven Diamond , Owner, Diamond Ai Media Group
Steven Diamond : It's rare to find a platform that not only performs flawlessly on the front end, which is client facing, but also has a support team that feels like they're a part of your own company.
Can you tell us who you are and what you do?
Steven Diamond : Hi there. I'm Steven Diamond, the owner of Diamond Ai Media Group.com. But you might recognize me from the head Netflix television series, Tiger King. Sydnee has been a game changer for us here at Diamond Ai Media Group. The platform has streamlined how we onboard and manage our clients, automate workflows, and deliver projects, saving us countless hours every single week. Now, our clients love the ability to track and see their project progress in real time, and I think that's really important. They can even schedule calls directly with us from their portal. Now what really stands out to me though, is the incredible Sydnee customer support system. Anytime that we needed guidance or we hit a snag, the Sydnee team was right there, fast, friendly, and genuinely invested in our success. And in today's marketplace, it's rare to find a platform that not only performs flawlessly on the front end, which is client facing, but also has a support team that feels like they're a part of your own company. I wouldn't hesitate to sign up. Trust me, you'll be glad that you did. So will your clients, because Sydnee isn't just a tool, it's your partner.
What problem were you trying to solve when you gave Sydnee a try?
Steven Diamond : I wanted a platform that my customers could operate. We have a lot of non-tech savvy customers, um, who aren't particularly aware of the latest technology. They're business owners, they're busy, and I wanted something that was simple and easy for them to use.
What’s your favorite feature - and how has it helped you in your work?
Steven Diamond : For me, the most important feature about Sydnee is its ability to track the progress of client projects. Um, for my clients, having the ability to log into their portal and see exactly where the project is in the process, I think is so important. Um, I really appreciate that feature and I know my clients do too.
If you had to describe Sydnee in a short phrase, what would it be?
Steven Diamond : Well, if I had to describe Sydnee in one phase, I would simply say flawless, because it's a client facing tool that just works, no matter what your technical experience, whether you're tech savvy or not, this is gonna work for you, and it's so simple, anyone can use it. And so, I really appreciate that because it adds value to the client experience uh in our company.
Anything you’d like to say to someone who’s thinking about trying Sydnee?
Steven Diamond : What I'd tell someone who is on the fence of signing up with Sydnee is that this is gonna add value to your customer experience. It's professional, it's seamless, it's easy to use. I don't care what level the client is on technically, they'll be able to log in and track the progress of their projects. And for me, I think that's uh a great value that we're adding uh to the customer experience, and uh I think your customers will like it as well.
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