Leadership: Marianne's Message

January 31, 2024

Video Transcript

Speaker: Marianne Grobbelaar, VP of Customer Experience

Marianne Grobbelaar: Hi everyone, I hope you're having a fantastic day. I just want to say a quick thank you first of all, thank you for all the Sunrunners who completed the Sunrunners Say engagement survey. We ended at 94%. Thank you for the wealth of information you have provided us. We will start to see these results early January and the information will be so valuable at what should we continue to do, what should we stop doing and what should we start doing? So thank you so much. Next I want to thank everyone who volunteered to work on Saturdays as well as Sunrun observed holidays. We are a call center. We are open to our customers so I really appreciate the super saturday work and the Wednesday work from our Field Service Support teams and our Care teams as well as the team members volunteered who volunteered to work on the observe Sunrun holidays. So where Christmas Eve, Christmas day and New Year's Day is falling. We have many friday and monday observed holiday. So I thank you from our offshore team members. Our onshore team members, thank you, thank you for volunteering and providing that excellent customer experience so that they can still get hold of us. So with three weeks left in the year, I hope you are enjoying the holiday season also we have a lot to do and finish up by the end of the year. So I appreciate your momentum. I appreciate what we are accomplishing and I'm really looking forward to next year. So I'll talk to you just before the holidays but thank you. Thank you team for pushing forward and really driving impact for our customers. Talk to you soon.

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