Speaker: Jeff C. Jensen, CTO (former), Blackrock Neurotech
Jeff C. Jensen: When I joined Blackrock NeuroTech as their chief technology officer, I was tasked with leading a team of 100 engineers and neuroscientists in developing groundbreaking FDA approved brain computer interfaces. Our mission was to restore movement in paralyzed individuals. We encountered numerous hurdles in material science, machine learning and electronics along with navigating strict regulations and fierce competition. But amidst these challenges, our progress was hindered by failing information systems, internet outages, data loss and cybersecurity threats became frequent disruptions. Our managed service provider solutions were inadequate and often their responses were just wrong yet their bills continued to rise. We couldn't afford to waste more time with a partner who consistently fell short and operated. Questionably. Our focus needed to return to those who relied on us for help. That's when I made the decision to seek out a new managed service provider and fast. We meticulously evaluated several providers in Salt Lake City, narrowing our choices down to four finalists. Ultimately, we chose Summit Technology Group because they aligned with our cultural values of growth, transparency and integrity. Despite being smaller than their competitors, Summit demonstrated a clear strategy and deep understanding of information technology. I presented them with a significant challenge, transitioning our systems in just two weeks. A process that typically takes three months and they delivered. They implemented a comprehensive strategy to upgrade our neglected systems. Transition to a cloud centric infrastructure, enhance user experience and bolster cybersecurity. They didn't just become our managed service provider. They became trusted partners and colleagues consulted on crucial business decisions with Summit Technology group's expertise, professionalism and integrity. I was able to shift my focus from IT, which had consumed 50% of my time to less than 10% of my time. This allowed our entire organization to refocus on our core mission. Summit's contribution, empowered us to concentrate on those who needed our help the most. And for that, we are immensely grateful. Thank you, Summit Technology.
