Merrick Huang for Software AG CX Meaning

October 03, 2023

Video Transcript

Speaker: Merrick Huang, VP Customer Experience

What do customers mean to you?

Merrick Huang: Empathy, integrity and taking on your challenges as a customer as our own. That's the heart of customer experience. We strive to be difference makers for all our customers. And that comes with the relentless pursuit and effort of progress every single day behind every major milestone is a whole lot of effort from you. And it's our goal to make sure that we match that by bringing our own intensity and passion along for the ride. So whether things are going great or not, you can count on us to be there with you every step of the way on this journey and on Customer Appreciation Day, we appreciate your trust in us and we wanna say thank you for your continued partnership.

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