Speaker: Sofie Folkesson, Head of Customer Success, Position Green
Sofie Folkesson: I'm Sophie Folkesson, Head of Customer Cuccess at Position Green, and what you can expect from my session is to learn about how to scale Customer Success by considering both the right people as well as repeatable and optimize processes. And I will share my biggest takeaways when scaling Customer Success at Position Green from one CSM to a whole CS team team of forty in just three years. So see you at SaaSiest Digital 2022.
