Speaker: Josie Quick, Clinical Applications Support Analyst, Sanford Health
How did you get started as pharmacy tech?
Josie Quick: I got started as a pharmacy technician while working as a clerk. During that time, I focused on providing excellent customer service and supporting both patients and the pharmacy team. One of the pharmacists noticed that I had a strong understanding of medications and was particularly impressed by my attention to detail when assisting patients. My medication knowledge came from my previous experience as a CNA and medication aid, where I became familiar with medication administration, common drug therapies, and the importance of patient safety. Recognizing these strengths, the pharmacist approached me and asked if I would be interested in becoming a pharmacy technician. The opportunity was a natural fit with my background and interests. I enjoyed learning more about medications, helping patients, and ensuring accuracy in every aspect of care. Transitioning into the pharmacy technician role allowed me to build on my healthcare experience while continuing to make a positive impact on patient outcomes through safe and effective medication management.
What has helped you advance into your current role?
Josie Quick: What has helped me advance into my current role is a commitment to lifelong learning and continuous professional development. Early in my career, I recognized that healthcare and technology are constantly evolving, so I made it a priority to take advantage of continuing education opportunities whenever possible. Whether through professional development courses, vendor training, industry conferences, certifications, or certificate programs, I have consistently sought opportunities to expand my knowledge and stay current with best practices. In addition to continuing education, I have pursued formal credentials to strengthen my expertise and broaden my career opportunities. Over the years, I have earned professional certifications and completed both associate and bachelor's degree programs. These educational experiences not only enhanced my technical and clinical knowledge, but also helped me develop critical thinking, communication, and leadership skills that I have been able to throughout my career. I am currently continuing that journey by pursuing a Master's of Healthcare Administration, which is helping me gain a deeper understanding of healthcare leadership, operations, strategy, and organizational management. Another significant factor in my professional growth has been the influence of wonderful mentors. I've been fortunate to work with leaders and colleagues who believed in my potential, encouraged me to take on new challenges, and provided guidance as I navigated different stages of my career. Their support helped me build confidence, broaden my perspective, and recognize opportunities for growth that I may not have pursued on my own. Ultimately, my advancement has been driven by a combination of continuous learning, professional development, formal education, and a strong mentorship. By remaining curious, embracing new opportunities to learn, and seeking guidance from experienced professionals, I've been able to grow from direct patient care and pharmacy roles into my current position, where I, I can apply both my clinical and technical expertise to support healthcare teams and improve patient care outcomes.
What advice would you give to someone entering the pharmacy technician field?
Josie Quick: My advice to someone entering the pharmacy technician field is to approach the role with a commitment to learning, professionalism, and patient care. Pharmacy is a field where there is always something new to learn, whether it's medications, regulations, technology, or best practices. Be curious, ask questions, and take advantage of the learning opportunities available to you. I would also encourage new pharmacy technicians to pursue continuing education and professional certifications when possible. Well, earning your credentials is important. Ongoing professional development will help you build confidence, expand your knowledge, and create opportunities for career growth. The skills and knowledge you gain can open doors to specialized roles and leadership opportunities within healthcare. Equally important is developing strong attention to detail and patient-focused mindset. Pharmacy technicians play a critical role in medication safety, and even small details can make a significant difference in patient outcomes. Accuracy, organization, and a willingness to double-check your work are essential habits to develop early in this career. I would also encourage new technicians to find mentors and learn from experienced pharmacists, technicians, and healthcare professionals. Some of the most valuable lessons that I have learned throughout my career came from colleagues who were willing to share that knowledge, provide guidance, and challenge me to grow professionally. Finally, recognize that a pharmacy technician role can be much more than a job. It can be the foundation for a rewarding healthcare career. The experiences and skills you gain. Can lead to opportunities in leadership, informatics, healthcare technology, education, regulatory affairs, and so many other areas. So stay open to new opportunities. Continue investing in your education, and never stop learning. A lifelong learner mentality has been one of the greatest contributors to my own professional growth, and it can help create countless opportunities throughout your career as well.
