Speaker: Krissy Thompson, Pharmacy Client Manager
Tell us about you.
Krissy Thompson: Hey, everyone. I'm Chrissy Thompson, a pharmacy client manager, accountable for our PDM client satisfaction here. At right way, I'm home based in North Central Wisconsin. And prior to joining the right way team, about 2.5 years ago, I worked for many years at one of the big three PB MS, some of my clients started leaving because they wanted more flexibility and innovation. So that made me consider working for a company that could actually deliver solutions to clients that they needed and wanted at right way. I feel like mine and my client's voices are heard and that we feel empowered to transform pharmacy benefits together.
How do we ensure our HR stakeholders are well-informed and prepared for their launches on 1/1?
Krissy Thompson: My goal is to attend as many calls for our new onboarding clients as possible to start building relationships with them and their consultants and to familiarize myself with their benefit offerings and understand how Rightway can best engage with their members. I supported several clients during their virtual and in person open enrollment sessions this year by giving an overview of right way's PB M services and giving them pre launch resources until they get access to the right way app. On January 1st, we invited our hr stakeholders to join our December webinar. So they get a feel for how we engage with their membership. We'll be checking in with all the new groups over the next couple of weeks to ask them to send reminders to their employee base about their upcoming PB M transition and offer our support if they are starting to get questions as members receive formulary and pharmacy transition letters in the mail.
Are there any notable changes or improvements to our implementations for this year?
Krissy Thompson: Having more staff members on all teams to collaborate has definitely lessened the burden from last year. I also want to give props to the member marketing team for creating improved materials for our members using feedback and lessons learned from last year's 11 session, continuous app improvements from our product team will also help drive member engagement and the more the members are self servicing and getting their issues resolved themselves, the happier our clients and consultant partners will be.
