Speaker: Jessica McIntosh, PBM Contact Center Supervisor
Nominate an unsung hero of 1/1. Speak to someone who is embodying RW values and doing the heavy lifting to make sure 1/1 is a huge success.
Jessica McIntosh: Ok. Hi. Right way. My name is Jessica mcintosh. I'm the day shift contact center supervisor here on the PB M team. And today I'd like to nominate my unsung hero. My unsung hero is Anna Graffanino. Anna is the evening shift contact center supervisor. But right now as we're ramping up for 11 and doing a lot of training, Anna seems like she's here 24 hours a day. She comes in early to help support me while I'm training to do a lot of the training herself or just to support the team while I'm knee deep in training. Anna has helped me help with documents for training. She's helped talk me off the edge when I'm about to lose my mind trying to do everything. I don't know what I would do without Anna and I definitely don't say it enough, but I appreciate you. Thank you for being my unsung hero.
