3:06

Why We Chose NewMind - Cathy River

October 25, 2022

NewMind neurofeedback customer review


Video Transcript


Speakers: Cathy River, Owner, NF Technician, Madison Brain Center

Why did you choose NewMind over anything else?

Cathy River: We spent a lot of time researching different neurofeedback systems because we didn't want to have to be experts. We wanted to use the experts to help us grow and to help us become experts as we did our clinical work. And so we were looking for a comprehensive system with a lot of technical support, continuing education, evaluating tools and a way to provide QEEGs that were outstanding without having, like I say, the experts in reading them. After careful and time consuming research and talking with different companies and with different providers who use different peoples different companies softwares. We decided on NewMind because of the comprehensive wraparound services they offered to our office. That was the whole tech department were epic, there was more than one, which is a big thing to consider. Their coding group were separate which is also really good because you know, tech department had a problem they could talk to the coding people, versus everybody doing one person or two people doing everything, and we really like that. We liked that they had a team in the back office, it was very helpful with everything. The continuing education that they offer. They record everything; it's online on Youtube videos. The lunch and learns that they have, we're really glad they have those. We could go back and look at those and some of those we did look at before we bought just to see. We were like just so excited that we could buy the web based course for learning neurofeedback to train ourselves, go even deeper in our training and start right away and not have to wait until the next course was offered. And since we were buying our software around Thanksgiving, that was really really important, because that's when their sales were and we didn't want to have to wait until January or February to take a course. They have a tiered system, so you could buy at the level of use and upgrade if you needed to, and we really like that. The Lunch and Learns again are spectacular way to keep your ongoing education. Plus you get to interact with other providers and different neurofeedback providers and the team in the office come up with different subjects. And again, like I said, they're all on the web, the facebook videos so that that was really great.



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