"The quality is just a 10 out of 10"

Speaker: Simone Cassidy, Vivoro

Simone Cassidy: The quality is just a 10 out of 10.

Simone Cassidy: So my experiences with GoPro has been nothing but positive. Jessica and her team have gone above and beyond to get back to me quickly. I do have a master's in healthcare Administration and I have spent 20 years, building large scale national clinical programs and anytime I do vendor due diligence, responsiveness is one of the key things that I look for, Just as well as having a good service or a good product, and GoPro delivers on all of that, and I have used 3 different types of telehealth vendors, and this one has physicians who are boarded and responsive, who have the patient safety in mind, We have Pharmacies who have personal relationships with people on Jessica's team and are absolutely willing to put the patient first and ensure that the medication that arrives to their door. Is Safe. And usable. The quality is just a 10 out of 10.

Simone Cassidy: While I can't speak to how Kickstart Social helped my project grow from a marketing perspective, I can say that. Patients will not come back to your brand if. The service is not exceptional. While there are plenty of places that they can go and buy medication and healthcare from, the key is having a partner that is going to make sure that the experience you want your patients to have is met and is exceptional. And I know without a doubt in my mind, Kickstart Social. Is the vendor that has enabled me to do this. The other vendors that we have used historically are either unresponsive or they have leveraged so much AI that there really is no human helping you to achieve the experience that you want your patients to have. And once they do experience that, then of course it's natural word of mouth and they encourage their mom, their dad, their brother, their sister, their children, their adult children to. To use your brand.

Simone Cassidy: What advice would I give to others looking for a telehealth launch, First, Know who you're working with. I, I think people will promise you a lot and then you get in there and they don't deliver on half of what they said they were going to do. Make sure that your system is set up appropriately. The worst thing that you can have is a patient goes into your brand and tries to order from you and something's broken. It just isn't a good look, so I. Would say A what I like about. Kickstart Social and GoPro is Jessica, the owner and founder, was in health care herself. She understands the nuances and what patients expect from their providers, that she's not a big company that's going to dismiss you, and she's also not someone that's just trying to make a quick buck. She's really put together a. A platform that is incredibly patient centric and safe, and I think those are the things that if you are looking at partnering with a telehealth vendor, you should look for. Is the service safe? Is it high quality? Does it put the patient first and are they responsive? And Jessica checks all of those boxes.