Speaker: Robert Curtiss, JustAnswer Customer
Introduce yourself and briefly explain the situation that had you seeking professional services?
Robert Curtiss: Hi, my name is Robert Curtiss and I work with small business owners to help them reduce their tax burdens. I use email campaigns to reach out to new clients and, I was, had a campaign that was going rather well and then suddenly Microsoft shut it down and said that, that it was identifying my emails as spam. So I called JustAnswer to help me with that problem.
What was compelling about JustAnswer that made you choose it?
Robert Curtiss: The first thing I did was Google my problem and I got a whole bunch of pages of responses, the beginning of course, were sponsored ads and then a lot of communities, Microsoft communities, some other communities, zoho and on and on. But what, then I looked at a few of them, but what I found most compelling was when I looked at JustAnswer, there were things that really addressed my problem rather specifically. So that's why I chose to use JustAnswer.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Robert Curtiss: I explained my problem or typed my problem to JustAnswer, and then rather quickly, they connected me with a technician, who is pretty familiar with Microsoft in my specific issue. He explained to me what we needed to do to correct it as well as what caused it and what I could do to avoid having it occur in the future. I am pretty confident with tech but he explained everything in very simple language, walked me through everything. It was a great experience.
What did it feel like to have your question answered by a JustAnswer Expert? (ie. relief, piece of mind, empowerment)
Robert Curtiss: Without being able to do my email marketing, I'm sort of dead in my tracks for finding new clients. So when the tech from JustAnswer solved it, it was an enormous relief because I was just dead in the water, without that. So it not only was a sense relief that I could go on, but I felt that I knew what I was doing, you know, I understood how to take care of the problem. I just really felt empowered to, to move forward.
What would you say to a friend if you were describing JustAnswer?
Robert Curtiss: Mine was a tech problem but I noticed that JustAnswer has experts in a variety of different fields. So what I would tell a friend or a colleague who is having an issue in a number of different fields is to go to JustAnswer and explain the problem and have a short talk with an expert. And I think it will probably solve their problems and give them a sense that they know how to move forward.
