Speaker: Joseph Donnantuoni
Introduce yourself and briefly explain the situation that had you seeking professional services?
Joseph Donnantuoni: This is Joseph Donnantuoni. So I did get quite a good help with regard to immigration questions with attorneys because, you know, when you're dealing with different countries and then you want to find out what the consulate really needs versus what the travel agencies will tell individuals there, you want to find out what the truth is. So you can just kind of ignore all the extra expenses. So I got specific detailed answers.
What was compelling about JustAnswer that made you choose it?
Joseph Donnantuoni: So using JustAnswer for immigration related questions and getting those type of attorneys is far superior than using Google. Because you can get particular answers that you need in order to kind of get around the travel agencies that foreigners might want to use and pay extra money to and then get the correct answers for the forms that the consulate gets in case you want to get a visa for somebody or if they want to get a visa or vice versa. So you have to get the correct answers.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Joseph Donnantuoni: So my experience with JustAnswer went very well because whenever I had a question about whether or not I could put a case on hold or get another answer with the same question, the customer service was very helpful. So I never really had any kind of problem. And that's because, you know, whenever you deal with the person on the chat, they always answer your questions or they'll refer you to a different department and then everything will be fine.
What did it feel like to have your question answered by a JustAnswer Expert? (ie. relief, piece of mind, empowerment)
Joseph Donnantuoni: Well I put a question in and they ask me more questions about it, but once I clarify everything, you know, finally there'll be a conclusion and then I can move on to the next step for where I'm trying to get to, regarding using the attorneys. So it's very good.
What would you say to a friend if you were describing JustAnswer?
Joseph Donnantuoni: So I would definitely tell a friend that it's gonna be much better if you get a full understanding of what your issue is and what your steps are before you start trying to contact an attorney for help with any kind of immigration problem, especially if you're dealing with something with a business contract. So it's gonna be very helpful to know what you're talking about first.
