Speaker: Bernice Kenney
Introduce yourself and briefly explain the situation that had you seeking professional services?
Bernice Kenney: Hi, my name is Bernice. I got a suspicious email the other day so I called JustAnswer and I'm happy with the advice that I got from Michael.
What was compelling about JustAnswer that made you choose it?
Bernice Kenney: Google directed me to JustAnswer and I have had services from JustAnswer in the past. so I knew they were a reputable source.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Bernice Kenney: All I needed to do was to give Michael the address of the email because that's what I needed to know whether it was legitimate or not. And right away he confirmed. No, that's not a legitimate address. So that put my mind at ease. I knew from the authority in his voice that this was in fact a scam which I had suspected, but I'm very, not very savvy about detecting these things. I avoid them if I can. And he was very reassuring and I'm very, very pleased.
What did it feel like to have your question answered by a JustAnswer Expert?
Bernice Kenney: Michael's confirmation of my suspicions left me with a feeling of peace, relief. And he also that feeling of a little bit of empowerment that I had discerned that this was a scam and that he confirmed that it was.
What would you say to a friend if you were describing JustAnswer?
Bernice Kenney: If I were recommending a friend to JustAnswer, I would assure them or reassure them that I've always had professional help and I've always had good answers and I believe that they are a reliable resource, knowledgeable techs are Experts.
