Speaker: Andrea Williamson, JustAnswer Customer
Introduce yourself and briefly explain the situation that had you seeking professional services?
Andrea Williamson: Hi there. My name is Andrea Williamson. And I got in touch with JustAnswer a few days ago when I found I needed some assistance in setting up a TV antenna that I bought at the local hardware store.
What was compelling about JustAnswer that made you choose it?
Andrea Williamson: I chose JustAnswer to help solve my problem because there was JustAnswer contact information enclosed with the TV antenna. The instructions said if you have difficulty contact, JustAnswer and I did.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Andrea Williamson: The JustAnswer technical expert I spoke with could not have been more helpful. He was patient and took me through the steps I needed to take to connect the TV antenna. When I had questions, he answered them in language I could understand and guided me through everything I needed to do and it worked.
What did it feel like to have your question answered by a JustAnswer Expert? (ie. relief, piece of mind, empowerment)
Andrea Williamson: It was such a relief to have my questions answered by the JustAnswer technical expert who helped me. He really could not have been more kind and more concerned about whether or not I was getting the help that I needed. And I told him when I was done that I just really appreciated all his efforts.
What would you say to a friend if you were describing JustAnswer?
Andrea Williamson: I would tell anybody who is considering using JustAnswer to give it a go. You really can't lose and in my case, you can win.
