Speaker: Alan Palmieri, JustAnswer Customer
Introduce yourself and briefly explain the situation that had you seeking professional services?
Alan Palmieri: Hello, I'm Alan Palmeri. We have a GE profile an entire kitchen but we were needing help with our refrigerator. As we were cleaning the surface the temperature setting kept going up. It's on the external side of the left door and just couldn't figure out how to solve it.
What was compelling about JustAnswer that made you choose it?
Alan Palmieri: Well the temperature kept going up on the setting every time we touched it, we went through the owner's manual, went through troubleshooting and there was just not a solution for the problem we were experiencing. We knew a GE service call would be, you know, $125 a minimum... had to be a better way. And so that's why we turned to JustAnswer. Wanted to have a professional that we could talk to.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Alan Palmieri: I filled out a questionnaire describing the problem on JustAnswer, on the internet. And frankly, we were astonished by an immediate response on the internet and told that we would have a service professional call us shortly. We were blown away. It was inside at the minute that I got a phone call from Dino, said "I read your problem, let me help you with that." You were blown away.
What did it feel like to have your question answered by a JustAnswer Expert? (ie. relief, piece of mind, empowerment)
Alan Palmieri: Dino, our service professional, solved our problem in seconds. We were able to reset it with his instruction. Now, I understand it. Just had total peace of mind that this gentleman knew what he was doing. Solved our problem. Everything's back to normal. I couldn't be happier. This is five star! This is five star. It's the only, only service group I'm ever gonna use.
What would you say to a friend if you were describing JustAnswer?
Alan Palmieri: Well, now I have JustAnswer in my bag of tricks. That's who I will refer to with any issues that I ever have. That's where I'm going to start. And I would highly recommend this to any friends or neighbors. I've already recommended it to a neighbor that was having an issue. I told them about my great experience. Done. He had the same positive experience, good stuff. Way to go, JustAnswer! Thank you and affordable.
