Speaker: Sasaki Yutaka, JustAnswer Expert
What motivates you to assist customers on JustAnswer?
Sasaki Yutaka: I find great satisfaction in successfully providing solutions to customer challenges. In addition to that, answering their questions is becoming valuable training for me. It actually helps me to broaden my knowledge and to enhance its practical applicability.
What types of questions do you get on JustAnswer?
Sasaki Yutaka: We typically encounter a variety of inquiries including issues such as violations of agreements, conflicts related to inheritance, cases involving victims of fraudulence and matters concerning divorce.
Could you share a particularly memorable or heartwarming interaction with a customer?
Sasaki Yutaka: One particularly memorable interaction with the customer was a situation where they were unable to receive a payment for work they had completed. The customer was feeling frustrated and unsure how to resolve the issue. I provided them with a solution that helped them to navigate the payment process successfully. Their relief and gratitude were also my satisfaction.
Why do you like working with JustAnswer?
Sasaki Yutaka: I enjoy working with JustAnswer because it offers the advantage of flexibility. It allows me to work without the constraints of time and location. This flexibility enables me to efficiently maintain a work life balance. That's a great benefit for me.
