Speaker: Dennis Mincin, JustAnswer Customer
Introduce yourself and briefly explain the situation that had you seeking professional services?
Dennis Mincin: Hi, my name is Dennis Mincin and I live in Bellville, New Jersey. I have a 2015 Lincoln MKS four door sedan. And two weeks ago the low oil pressure light came on and that's a serious indicator that I might be driving without enough oil in the engine. So I took it to a Ford dealer nearby and they had the car six days without any diagnosis. At that point I knew I needed help.
What was compelling about JustAnswer that made you choose it?
Dennis Mincin: While the car was laid up, I was searching for answers as to what the problem might be. I spoke to some guys at Jiffy Lube that I know and they really didn't have an answer. So I knew I needed help. And that's when I came across JustAnswer on the internet and I decided to make the call and I spoke to a technician in California, who was very helpful and told me to focus on the electrical part of the components. And sure enough he was right. It was an electrical issue.
How was your experience with JustAnswer? Was the Expert able to solve your problem thoroughly?
Dennis Mincin: I was amazed that the fact that the technician without having the car in front of him was able to ascertain what the problem was. And an electrical problem is a heck of a lot less money than an engine rebuild, which would have cost me between 8 to $10,000. Instead the repair was only $650 and, the repair itself only took half a day. So they had it six days to examine it and a half a day to repair it. And actually I just wish I could have brought it to David in California, but the bottom line is JustAnswer gave me the right answers. So, if you ever find yourself with a problem, make the call and you'll save yourself a lot of time, aggravation, and maybe a lot of money too.
What did it feel like to have your question answered by a JustAnswer Expert? (ie. relief, piece of mind, empowerment)
Dennis Mincin: Knowing that there is somebody at JustAnswer who can give you the right answers when it comes to car repair is a very reassuring thing. You know, I'm a car buff, but I'm not a mechanic. So, I needed to delve into the complex electronics of, of the state of cars today. JustAnswer will do that for you. So you don't have to worry about brushing up on the, on the technology and they'll tell you what the deal is.
What would you say to a friend if you were describing JustAnswer?
Dennis Mincin: Next time I go for an oil change, either at the dealership or at the local Jiffy Lube. I'm going to tell them about JustAnswer because I'm sure they have a lot of customers who, also need to be reassured about the engine problems and, and other things that come up with cars. And a lot of times shops are not available to take your call or to do the work. But they're, JustAnswer is only a phone call away.
