Speaker: Jay Wissman, Service Director
Jay Wissman: Boatyard has really improved our customer experience as a whole. Our customer communication is better than it has ever been with status updates, quick replies, just accepting an order. I think that is so beneficial and such an easy way for our team just to communicate back to the customers and say, "Hey, we see your order." We acknowledge our customers. Also our accounts receivable is down, better than it's ever been. I couldn't give you the exact figures, but being able to have credit cards securely stored within Boatyard and allowing us to process those at the time of completion of jobs has really minimized our A.R.
