Speaker: Tara Smith, Office Manager, Digestive Health Associates
Please state your name, title, and company.
Tara Smith: Hi! My name is Tara Smith and I am the Office Manager for Digestive Health Associates in Reno, Nevada.
Please explain who your company is, what it does, and who it serves.
Tara Smith: We are a 16 provider GI or Gastroenterology office that services all of Northern Nevada and many parts of Northern California as well.
How many employees does your company have?
Tara Smith: Including our Endoscopy teams, our clinic staff and administrative staff, we have a little over 100 employees.
What did you need in an HCM partner and how does isolved solve for those needs?
Tara Smith: When we were looking for an HCM partner, we were looking for an all inclusive platform that would be able to handle all of the needs of our company. One of those needs being a better timekeeping system. In addition to just keeping track of what time the employee clocks in and out, there were some other features that we wanted to capture. isolved has a very elaborate system in place to keep track of employee absences so that management can easily look and see how many times the employee has been gone. Was it for a full day or half day? Even when they took vacation, was there time off to cover that? And on the employee side, the employee has the ability to see what their current paid time off balance is, what it will be at the end of the pay period, and even when it will be at the end of the year. This is also beneficial when planning vacations. Another feature of isolved that was a need was the benefit admin program. That has been fantastic, for not only management, but also employees. When you go through open enrollment, there's a lot of information that has to be pushed out to the employee. With isolved, we're able to load all of that into the system. And I say "we," but really it's our Customer Service Representative and our Account Manager that does it for us, which is great. They've taken that off our plate as well. But when providing that information to the employee, the employee is able to look and see how much that particular insurance plan is going to cost per pay period. How much will it cost in comparison if they were to upgrade to a better insurance plan that we are currently offering? Even some of the ancillary plans, as they add on each additional feature. Are they going to be able to afford it? What is the total amount that's going to be be taken out of their check? What does it look like for the year? How much are they actually paying for the full year for all of those benefits? That information, in addition to just being available at open enrollment, when you're onboarding a new employee there's a lot of stress that goes into that. I would say for the new hire as well. There's a lot of paperwork that has to be filled out. A lot of signatures that need to be obtained and isolved has the ability to do that. Probably the most beneficial thing about isolved is no matter how big or how little your company is, you're able to customize isolved to meet your needs. What might work for 100 employee company might not work if you only have five, and they understand that and are able to meet with you and provide suggestions that would be beneficial.
How was implementation with isolved?
Tara Smith: When we transitioned to isolved, the implementation process was a breeze. To be honest, we had a dedicated Account Representative that asked all the questions that needed to be asked and we provided the information and they took over from there. Then they trained us on how to use it. Implementation is a breeze.
What is a tangible key benefit you saw from using isolved? (ex: hours saved, money saved, etc.)
Tara Smith: One of the tangible key benefits that our company noticed after switching to isolved, would be the amount of time that was saved, and time equals money. A few of those examples would be with an employee being able to access their personal information. Not only does it put a lot of the work back on the employee to keep track of missing punches or items like that, but when an employee loses their pay stub and they want to see what their pay history was. Or maybe they're trying to buy a home and they need some of their past documents for tax purposes or buying that home. They can easily download that from the app and provide that to the party that's requesting it. So again, it alleviated some of the workload for management and gave that information to the employee readily.
Anything else you would like to add?
Tara Smith: isolved listens to their customers. There's a variety of ways that feedback can be provided on online platforms through People Heroes, which is a great platform by the way. If you are using isolved, and you have not joined to become a people hero, you should. There's a lot of really great information on there. In roadshows, the higher levels of management for isolved, They're all there and they're able to address any needs that you may have. So overall, I would say customer service is a huge, huge portion of why we continue to stay with isolved.
