Speakers: Sari-Minna Mehto, Service Business Director Northern Europe. Christopher Powell, Service Business Manager - US West. Chris Duncan, Sr Offering Manager
How will the customer benefit from the portfolio simplification?
Chris Duncan: With the new structure, we're able to take the customer on a journey. And what I mean by that is the customer will be able to visualize this particular service offering and where he would like to get to in the future or even at this moment in time. So whether that's just a life cycle services customer who's looking for a break/fix and stuff that updates as and when required, or a customer who's wanting to drive better system KPIs to enable services to our top tier programs, which is A360 for customers who are looking to drive business and system outcomes from their actual service contract with Honeywell.
Christopher Powell: The simplification of these service offerings is aligned more to the customer needs and it's easier for them to understand what services are being offered and the value they provide. The simplified portfolio has three offerings. Lifecycle service (LCS) Enabled Services (ES) and A360. Each clearly differentiated with increasing value proposition for the customer and their business. So why LCS? Well, it does a lot better job of defining what the customer will receive and not receive. Remove the mystery of what SESP is. The revised portfolio of offerings tells the story in a simple way of what the incremental benefit and technical experience a customer will receive as they move from LCS to ES and to a A360. For example, with ES, they will get software health status, real-time diagnostics and predictive maintenance with help from the ES tools and support team. With a A360, They will receive all the benefits of LCS and ES plus a contract delivery manager, system performance KPIs premium support center services, And of course the performance manager with business and financial KPI deliverables. In addition, a customer who signs a multi year agreement will have the benefit of their corporate organization will be better able to understand what each site receives. And in turn, they can make better business decisions for their organization to drive consistency and efficiency.
Sari-Minna Mehto: The new service portfolio helps, first of all, choosing the right program that is the best fit on the customer needs. It also helps with clear service delivery guidelines to show the value to the customer. Today, it is easier to add new elements on on the service contract, for example, for the new Emission 360.
