Speaker: Shane Byrd, Revenue Manager, Onboarding
What is your name and how long have you been with the RMCC?
Shane Byrd: My name is Shane Byrd and I've been with Hilton for 25 years since July of 1998.
What is your favorite memory at the RMCC?
Shane Byrd: I've been at the RMCC so long, it's really hard for me to pin down and isolate. One specific memory that I would say is my favorite. There's so many just I'd have to say just the, the camaraderie and the, you know, the teamwork, being able to laugh and joke appropriately with my team members and coworkers, especially when I'm having a bad day. Somebody is always there to cheer me up and some of those are some of my fondest memories just joking and the camaraderie.
How has the RMCC changed over the years?
Shane Byrd: I've been with the RMCC since March 2005. So I've seen pretty much all of the changes of the RMCC over the years. We've, when I first started, I think I was the 11th hire in the office. Originally. most of those people have since moved on. Erin Ewens Brown was the, soul director of the RMCC at that time and we only had three assistant directors. I was one of only four analysts at that time. And to be promoted to revenue manager, we had to spend every day for about three weeks straight with homework assignments every night with Lynn Doucet in her office. Anybody that knows and remembers Lynn can appreciate that. But we've seen all, I've seen all the growing pains going from just full service hotels in the beginning to, I piloted one of the very first two Hamptons. And, you know, from there, then Hilton started doing the, the focus service in the All Suites and then, then we got GRO and just, you know, the RMCC was just exploded. Since that, you know, the humble days in 2005.
Want to give a shoutout to a team member who has made an impact on your career at the RMCC?
Shane Byrd: Julie Jachimczak is a person who's not just my coworker, but a friend of mine, a confidant, somebody that I've known for more than 20 years since she was on the old rat team. And then when she joined the RMCC, she was in my pod, my work group. We fondly remember those days as Julie and I used to bounce ideas off of each other quite a bit. She's been very instrumental in aiding in the system with mentoring, with just collaboration on many things. She's always been somebody that I could count on for her honest feedback, good or bad. And I really appreciate that Julie's been a great friend and she is now also my manager on the onboarding team and I couldn't ask for a better manager either, except Julie. Thank you for everything that you've done and thank you for being a great friend and a great manager.
