Speaker: Jay Tom Ratliff, Sr Dir RMCC Americas
What is your name and how long have you been with the RMCC?
Jay Tom Ratliff: Hello. I'm Jay Tom Ratliff and I've been with Hilton for 16 years. Most of that has been right here at the RMCC.
What is your favorite memory at the RMCC?
Jay Tom Ratliff: What is my favorite memory of the RMCC? You know, there's a lot that I think about whenever I think about my time with the RMCC from the very first days and being in the small room and being just a few team members and really come together to understand what is the RMCC and what are we trying to achieve and then seeing some amazing growth of the RMCC and how much has been an integral part of Hilton and its commercial success over the years, there's been a ton of people that have come in to contribute and to make this part of their lives and their careers and then move on to other positions and other teams. and all of those are fantastic memories. I also think about some of the very cool events that we've had and some of the celebrations that have gone on some wild antics that have been part of those people that have been in the RMCC. But I think my most favorite memory of it all has to be the people. There has been some amazing people that have been part of the RMCC and those friendships and their commitment to their job and to Hilton and to this organization has been something that I'll always cherish and always remember as a fantastic part of the RMCC
How has the RMCC changed over the years?
Jay Tom Ratliff: Wow. To think about the number of ways that the RMCC has changed is really kind of mind boggling. I mean, everything from the location and the number of offices that we have, thinking about the small team whenever I first started all fitting together under one room to really discuss, you know, either training or how to do holiday coverage. And, and then now to see that we're in so many different locations, we have so many new team members, So big of an impact on Hilton and our hotels that has been just really radically different, not to mention just what we do on a day to day basis. Yes, it's still revenue management and it's still pricing and inventory controls, but the systems are different, how we interact with hotels, how hotels see us as part of their teams has really grown and been a major change to the RMCC and the overall impact that we can and do have.
Want to give a shoutout to a team member who has made an impact on your career at the RMCC?
Jay Tom Ratliff: Over the years of being with Hilton, it's impossible to thank everybody that's had an impact on my career. There's a few people that were very instrumental in the very beginning of my career. And some of those are still with Hilton and still with the RMCC. I gotta always give Rhonda a shout out. She's been a staple of the RMCC from my very beginning days and she's the glue that holds us all together then and today So Rhonda, whether you know it or not, has a huge impact on the RMCC and has had so, since she began, I also want to send a shout out to Terry Busch, who has always had a big impact on Hilton, but was one of my first directors and really gave me a lot of strong advice I still think about today and that has helped me navigate through my career at Hilton. And then, I'd like to say thank you to all the leaders that we've had and all the team members that we've had. because each individual person has an impact on this organization no matter if they're here for a short time or if they're here for years on end. It really makes a difference and all of us together make, what is the RMCC and something that I feel like is a great place to be. So, thank you.
