Speaker: Austin Hinojosa, Senior Manager, Workforce Planning & Operations
What is your name and how long have you been with the RMCC?
Austin Hinojosa: My name is Austin Hinojosa and I have been with the RMCC for 11 years.
What is your favorite memory at the RMCC?
Austin Hinojosa: There are so many good memories that come to mind. And it's really hard to choose, but some of my best memories have to be when I was a revenue coordinator for the focus service team, I met so many people. I made lifelong friendships with teammates who I still regularly see to this day. I think the best memory has to be a team outing that we had famously known as the RMCC boat party. The entire department met out on Lake Lewisville and spent the day on the catamaran just socializing and enjoying the weather in each other's company. Another really good memory would be during my internship with the RMCC when life was easy and my chauffeur Ivan would drive us to lunch and different events throughout the week. And so I really, definitely enjoyed that.
How has the RMCC changed over the years?
Austin Hinojosa: The RMCC has drastically changed over the years when I first started supporting focus service hotels on the RMCC was a new concept and the development of what is now the standard model was just beginning. I vividly remember celebrating our 100th focus service hotel and now we have over 2000 enrolled across all of our different service offerings. Our team meetings used to be held in the Shanghai conference room on five and everyone actually had a seat. So that's so much different than the large conference rooms and venues we book today to host team meetings. Additionally, our support and Strat Ops teams were not a team training was held by the Hilton learning team. Shout out Jay Tom and business development was facilitated by model directors. Daily reports were manually created, printed and interpreted. So we've come such a long way in developing different resources to make our team's lives easier. Provide topnotch training to new hires, offer valuable products to our hotels and generate revenue and work opportunities for the hotels and hotel staff that we ultimately serve in communities all across the Americas.
Want to give a shoutout to a team member who has made an impact on your career at the RMCC?
Austin Hinojosa: So many team members have made an impact on me and my career throughout the years. But I specifically want to shout out Rhonda Tillman, who I've worked alongside the entire time. We've been through so many different phases of the RMCC together in all types of changes which require critical analysis, process, review and creation and handling, escalated and time sensitive matters with owners, cross functional teams and hotels. Rhonda and I operate very similarly. And so it's a real benefit to have someone who you know you can talk to and bounce questions and ideas off of to find a solution. She has so much institutional knowledge and is able to look at things from multiple views and really is a good partner in producing an optimal outcome. Y'all often refer to me as the puzzle master of the RMCC but really Rhonda is so smart, detailed and more deserving of that title. Thank you, Rhonda.
