Tell us about your experience with Greg Gray's training...
Lacey Kotrla: My name is Lacy. I'm with the O'Donohoe Allstate Agency in Galveston. I've been an agent for 14.5 years and I wasn't sure really what to expect going into the Greg Gray price is not everything seminar, but I really did enjoy it. Not only did he remind me that I am valuable to my agency because I personally am something that no other agency has and I need to remind myself of that. But also he gave me a whole new toolbox of effective phrases to use when discussing rate increases that I feel are more conversational versus transactional.
What would you say were your biggest takeaways from the training?
Lacey Kotrla: And I think in the time of large rate increases will help customers think more of the whys and hows of how insurance works versus just seeing a price and being mad about the price. And so I think that anything that we can do to educate our customers as to how the insurance industry works will lead to retaining our customers. And that's what I'm here to do. So, I really did enjoy it and Thank you Greg Gray.
