Speakers: Ethan Lansdown, Licensed Sales Producer, The Shonie Insurance Group
Ethan Lansdown: So the biggest aha moment was after we did an OPEN MIC🎙️LIVE where we were talking about being proactive for rate increases for customers and having to call them instead of them calling in us and being all upset about it. I actually took it upon myself to call one of my favorite customers that I knew was renewing soon that I had recently worked with and they happened to get their renewal notice and it was like almost a 25% increase and I called them to let them know and offered solutions for them. And I did, you know, basically the task list that Greg had set up for us and it was such an easier conversation. They were grateful and it was just good to hear their voice again because it was my favorite customer. So that was a really big aha moment that ironically happened the same day. So, thank you Greg.
