How have you experienced Greg's training?
Max Kleger: Hello, my name is Max Kleger. I attended Greg Gray's video seminar on When Premiums Rise back in October. I didn't really know what to think much when I was going into it. I did expect that we would talk about, of course, the very difficult conversations to have with customers when their auto premiums are going up and how there's a lot of frustration built into that.
What would you say were the biggest impacts or outcomes of the training?
Max Kleger: I thought that the course was great. Greg has a great sense of humor and a great sense of relating to people, which is amazing because that's one of the biggest things that you need to learn, especially when you're having those difficult conversations with clients. He really educated on the fact that when you're having these kinds of conversations, you need to be honest upfront, kind of right to the truth. Don't skirt around it. Talk about those reasons why the premiums are going up. Make sure you empathize with the client, but also put yourself out there as a customer service warrior who's looking to help the client save money wherever possible. It's about building the trust through that kind of honesty and that kind of directness.
Would you recommend Greg to others?
Max Kleger: I thought that the way that Greg related to each individual person in the seminar really backed up what he was talking about. It was both a lot of fun as well as very educational. I would recommend it not only to insurance people, insurance sales producers, but also really any kind of person working in the customer service field. If there's any kind of situation where there's increases or some kind of situation where clients are going to be upset with us because of something that is maybe not necessarily in our control. It's still about taking accountability knowing how to have those conversations. I would recommend it to anyone. It was a great time and very informative.
