What inspired you to pursue a career in your current field, and how did you get started in your role at GigaComm?
Hi, my name is Jay. I've been with GigaComm for nearly four months now. And what can I say? It's an amazing ride so far. Sometimes we choose the industry or the industry chooses us. In my case, it was the industry that chose me right after uni my first job was with a telecommunications company, Siemens. And that's how my journey started. It was to do with Unified Communications. And then years later, I moved into a carrier organisation. I wanted that exposure to work with carriers and data and that's where the journey began. I fell in love with data. What is it that we can do with it? Along came this opportunity after stepping into a bit of management role as well to work with a company like GigaComm where the path is actually being crafted. We are paving the way for the future. So there's a lot of excitement here. There's a lot of new things that we are doing. It's all happening in the industry. And I think that's the best part of being in GigaComm at this stage. So I'd say, I think I've clearly made some good choices and it's a great team of people to work with. You get the support that you're looking for. Great marketing, looking at different buildings, looking at different venues where we should be ideally making the investments and how quickly and how smartly we can actually recover the investment. So I think in totality, stepping into this role, I think it's been definitely a career move upward and onward for me. So yeah, loving it.
What are some of the most rewarding aspects of your job?
I think some of the rewarding aspects of this job has obviously been being able to craft the path forward. The way we see, the way the business, the market is going to respond to the kind of products which are leaning forward. I think there's a lot to be done. The lot has been done and trust me, there is so much more that we can do. I certainly feel that these different conversations that we have with different sizes of business goes a long way. Like the typically the conversation we have with somebody from SMB versus somebody in the medium space to that somebody else in the enterprise space. They are all different conversations, but the bottom of it is practically the same thing. Everybody wants a reliable provider, everybody wants consistent service to be given. So the commitment with which we start off and what shall I say, the conviction with which we deliver. I think that is really something to be proud of being a part of the team.
What's your vision for the business and the sales team?
On a day to day basis when we talk to different customers, we understand their perspective, we understand their requirements and putting it all together into our solution. I think that is what we bring to the table, the solution. The customer obviously has a need and which is why they're talking to us and we as a team, we are trying to solve these issues by providing our service. Sales is definitely one of the indicators of how well we're doing. But I think more importantly, it's also about the kind of engagement that we're having. We can sign up a customer for one time or we can try and grow along with them as their service provider. Sometimes they might not be able to understand what is it that their business sometimes needs. And when they have a candid conversation with us, a "Frank conversation" sometimes opens up avenues and mediums for them to understand what is it that a good service provider can actually do for them in terms of support. At this point in time, we are mainly focused on data services. But moving forward, there will be other services as well which we will be getting into. So I think what I'm trying to imply here is there is a lot going on in terms of what you're delivering. But what is key to this whole thing is how we are able to deliver to what we have actually promised the customer. How happy are we able to make the customer so that we get that continued business. So from my contribution to what I see as happening in GigaComm, it is listening to the wider base of customers, modifying our products, giving people the right solution and giving them that experience that I think is the highlight of what we really do. People forget the price, people forget everything else, but they really recall the experience that they've had working with us.
What advice do you have for others who are interested in pursuing a career in your field, and what skills and qualities are more relevant?
If I am to look for new team members, I strongly feel we need people who are more invested as a team. We are more invested in our customers, in giving them in setting the expectations, right? Having that candid conversation with them, sometimes we just have to tell them I may not have a solution for you.
So in totality, we are looking for team members who are more bent upon working with customers, giving them the best experience possible and of course, more importantly, fitting into the culture of one team.
If you could time travel, which era or time period would you visit and why?
I wish that I could time travel Yes, I think that I would rather choose to go into the future and see what the future holds for us, for me. Yes, I am looking at next five years. So I'd rather look at 2028, end of 2028 to see how well we are doing, the accomplishments, the bigger customers, the bigger names behind us, you know, how well we've done and obviously, I think it will give us an idea of what else can we do. So, instead of looking at what we have done today, let's also look at what additional we can do to delight our customers and walk the talk.
