Speaker: Shelly J Spiegel, CEO & Chief Creative Officer
How long does it take your client care team to respond to a support request?
Shelly J Spiegel: It takes our client care team less than 15 minutes to respond to a client support request. And that's a response by a real person, not an auto-generated response. Whoa, even I'm impressed with us.
After an interaction with your client care team, how do you want your clients to feel?
Shelly J Spiegel: Every time a client interacts with our client care team, I want them to feel like a Rockette and do a high kick! That's exactly what I do every time I hear that a member of our client support team has knocked it out of the park for a client and that's a lot of high kicks!
