Speakers: Silvestre Martinez, Owner, Sly Barbershop
Silvestre Martinez: Hi, my name is Silvestre Martinez. I've been a barber for over 25 years. I have worked in so many barbershops in different states. And the barbershop is always full with people walking in, people want appointments, people just don't like to wait. And now I own my barbershop and I still have a lot of walk-ins and I do appointments too.
Silvestre Martinez: I wanted EnRoute from day one of my shop because I want the customers to see how many people are in line before they come to the shop. I want the people to walk into the shop and see for themselves how many people is waiting. I want other people to have a clear idea how long they have to wait.
Silvestre Martinez: The EnRoute team is very responsive. They are very friendly. They take the calls when you call and they solve the problem when you have because things happen sometimes the internet goes out you don't even know what to do. Maybe they give you the password and you don't you can find it and you need to call. You don't have to go through a machine or anything. You go, you speak to them and they fix your problem. The system is very easy to use. It's easy for customers. It's easy for the barbers over here. And EnRoute even helped me to to get my domain and set up my website. It's hard to find people like that. It's like having a friend working with.
Silvestre Martinez: I definitely recommend EnRoute. This is the best for a business that takes walk-ins in my opinion because after investing so much money in marketing, after building a website, what is the point to have a customer walk into your shop and not have have that organized? So a lot of people ask me when I have them in the chair, Well that's a really cool system. I went to other shops and I walked in and nobody even talked to me. I didn't even know what to do. And then I walked in, walked in over here and I signed in and you take care of me and I, I feel, I feel really good. This is, this is really good.
Silvestre Martinez: During COVID we had a big problem for the walk-ins because people had to wait outside they had to sign in the paper, put the phone number they had no idea how long they had to wait. They had no idea who's gonna cut their hair. They just wait outside restaurants, barber shops. A lot of places have had a big problem and technology is here to help to organize that problem. And in my opinion, This is the best to have in any shop.
