Scott Burden for Employee Stories

Speaker: Scott Burden, Client Services Director, NALA

Scott Burden: I joined EIMS In 2002, so it's actually 20 years ago now. The reason I joined was that I was looking for a role, I kind of done a couple of sales and marketing roles after university and then I went traveling for the best part of the year. Then, I came back and I was looking at where can I build a career, and what would give me the best foundation to do that? I interviewed at a few different places, but the thing that stood out to me about EIMS was the person that was doing the recruitment presentation to me the first time. It really showed me that vision; OK you know the company wasn't the biggest company at the time, it was a small team in a small office in Bournemouth in the UK. I could see the vision being there. That was probably the first reason and the second reason was the tech industry was something I had always been interested in and wanted to get into, and being able to come in and represent some of the biggest companies and biggest brands, and logos in that industry. Plus, get all the training and experience in sales and marketing for those companies. Just thought it was an opportunity that I could not let through my fingers.

Scott Burden: I really love lots of aspects of my role but probably there are three that really stand out. First one is that I get to work with, as client services director in North America, I get to really build something and that's the exciting thing really is it's like building a business and what it looks like today is not going to be what it looks like in three months time and in six months time because if we all do our jobs, everyone in the business, to the best we can, we'll build something really big and great and long lasting here. And so I really love that, it really appeals to my entrepreneurial kind of streak I guess. The second thing I love about my job is that yeah okay I work for EIMS But I also work for the tech companies that we work for, we engage with them in quite a deep way and develop a deep understanding of what those tech companies need and what their challenges are. We learn all about their business as well, not just our business. I think that's really exciting, it's like working for the whole tech industry, not just EIMS. The third thing and the biggest thing that I love about it is that I get to work with the team and pass on some of the knowledge and experience and war stories and all of those things that I've picked up and learnt from my mentors at EIMS and pass this on to a team over the years and passed that on a team. And are still learning by the way, and are still learning every day. And get to pass that on to my team and watch them develop and create opportunities for them.

Scott Burden: I'm most proud of being a part of the team that really built EIMS in North America. We opened the office in North America 9 years ago, and I came on board about six months in. I was part of the team that brought new clients to the business, helped recruit and train, and develop people. I was part of the team that managed us through an acquisition where we acquired another company, which was really exciting and integrating that into our business. Watching it grow and flourish, and learning about the differences in the market over here compared to what I was more used to in EMEA was really exciting. Genuinely, I get the feeling like goose bumps when I walk into the office in the morning here. See the people that we've got working here, look at the target board and the accounts and the logos that we've got on there. Get a really good feeling of pride in the hard work and passion and energy and everything that's gone into establishing EIMS in North America.

Scott Burden: What really stands out for me about the culture at EIMS is several things, but it's like one feeling which is hard to describe, but I'll take a go at it. I think that the best thing about our culture is the passion about continuous improvement and optimisation. It's what we do for our clients. We're always looking at our client projects saying; how can we do this thing 1%, 5% better than we did it yesterday? And looking at innovative ways to achieve that. Then, showing our clients that that we've done that. That culture isn't just about what we do on client projects, It's about how we get 1%, 5% better at our roles than we were yesterday. So there's this constant stream of training always available in the E- learnings and our managers and structured programs as well. Also, you can't come into this environment and be exposed to everything that goes on here on a day to day basis and not pick up something and improve all the time. And I just absolutely love that! I love the attitude towards it. I, also, love the fact that really the sky is your limit. That, we have this culture where you can't look at a position, and think; I wouldn't be able to go for that because I don't have 5 years experience or this degree or whatever it is. If you can prove that you've got the the raw talent and the determination and the will to succeed at something, and you put the work in and put the hours into your own personal development, you can go wherever you want in this company. And I think that is really, really powerful. And the other thing I would say is that, you know, it's a dynamic environment, we work hard, it's quite fast paced, but people do it with a smile on their face and have fun while they're doing it as well. That is the culture of the business that's kept me here, for two decades and hopefully many more to come.