Lauren Locke-Paddon for Customer Success Festival San Francisco

September 15, 2023

Video Transcript

Speaker: Lauren Locke-Paddon, VP of Customer Success, Vocal Video

Could you introduce yourself?

Lauren Locke-Paddon: I'm Lauren Locke-Paddon, VP of Customer Success at Vocal Video.

What will you be discussing at Customer Success Festival San Francisco?

Lauren Locke-Paddon: I've always been really terrible at staying in my own lane and I'll share how deeply collaborating with product and sales can lead to explosive growth and better retention from your customer base.

What nugget of wisdom are you hoping to leave attendees with after your talk?

Lauren Locke-Paddon: I'll share how, thinking like a customer obsessed entrepreneur can really uplevel your customer success organization.

What aspect of the summit are you most looking forward to?

Lauren Locke-Paddon: It's been a long couple of years since I've seen this community in person and I'm so excited to see some old friends and meet some new innovative leaders.

Produced with Vocal Video