Melissa Hatter for Customer Success Festival | New York

February 16, 2023

Ahead of her panel discussion on operationalizing the handoff between sales and customer success to improve the customer journey, Melissa Hatter reveals why she's excited to attend our New York event.

Video Transcript

Speaker: Melissa Hatter, Customer Success Lead at Stripe

Melissa Hatter: Hi, I'm Melissa Hatter and I am the Customer Success Lead for the Americas at Stripe.

What will you be discussing at the upcoming Customer Success Festival in New York?

Melissa Hatter: In my panel, we'll be discussing how you can best operationalize the customer success in sales handoff to improve the customer journey.

What nugget of wisdom are you hoping to leave attendees with after your talk?

Melissa Hatter: What nuggets of wisdom am I hoping attendees live with? Well actually, just some really simply practical tips and best practices for transitions and suggestions on how to make sure you're armed with all of the right strategic and tactical information that you need to set yourself up for success with your customers.

Which other sessions are you looking forward to watching at New York's Customer Success Festival?

Melissa Hatter: What other sessions am I looking forward to watching? Oh boy! That's like asking to pick your favorite child – so all of them! And of course, happy hour because that's where I'll get to socialize with all of the amazing talent at the event.

Why do you think it is important to shine a light on customer success?

Melissa Hatter: Why do I think it's important to shine a light on customer success? Well, a strong CS motion is just so critical to the health of a partnership, and I often think that we're disciplined that's often misunderstood and largely undervalued, so bringing attention and more attention, we'll just help ourselves and the companies that we represent.

Produced with Vocal Video