Minna Vaisanen for Customer Success Festival | London

October 25, 2022

Ahead of her presentation at London's Customer Success Festival, Minna gives us a hint at what's to come, including why CS is important and what other presentations she's looking forward to watching.

Video Transcript

Speaker: Minna Vaisanen, Head of Customer Success, Growth Engineering

Please could you introduce yourself?

Minna Vaisanen: Hi, my name is Minna, I'm Head of Customer Success at Growth Engineering. We are a learning technology platform and I am super excited to come to London again.

What will you be discussing at the upcoming Customer Success Festival in London?

Minna Vaisanen: So at the CS Festival in London, me and David Collard are going to be talking about learning paths for CSMs, the pathways on how you can make your journey to more of a customer success, leadership – so this is obviously a big topic. We're gonna be talking a lot about unpacking how leadership journeys can look like? What kind of skills you need to practice? What does it mean to be a leader? And is this the right path for you? So we are going to be doing a fireside set and getting into the nitty-gritty of career paths. So, I think it's gonna be a really exciting discussion.

What nugget of wisdom are you hoping to leave attendees with after your talk?

Minna Vaisanen: So, a nugget of wisdom, I'm hoping you will get some of it. One of the things that I loved hearing from is Nils Vinje (apologies from mispronunciation of your name) is to think about yourself as your CEO of your own career. So, given that we're talking about career paths, we will try to give you some nuggets of wisdom on how to develop those career paths, and how can you practice being your own CEO and talking about your values, your mission and vision for your career, so hopefully enjoy that conversation.

Which other sessions are you looking forward to watching at London's Customer Success Festival?

Minna Vaisanen: I think especially day one is hot topics around positioning customer success as a growth engine and from a cost center to revenue engine. Those are two topics done by Rav Dhaliwal and Firaas Rashid I've seen Rav's talk before and I think he has such an amazing things to share. So I'm really looking forward to his talk on the day one.

Why do you think it is important to shine a light on customer success?

Minna Vaisanen: So, why do you think it's important to shine a light on customer success? Obviously not to be personal, but that is my greatest passion and love to talk about the value we can generate in the organization. However, I think the the shining the light really on customer success does not mean the shining a light on the people that work in it. But the understanding of what this department fundamentally can contribute to the the company and therefore how we can center our teams around actually customer instead of the actual um sort of the departmental kind of division that we often have in a company. So CS can facilitate some of those conversations where you put the customer at the center of your organization. That's really how you can position your companies to be bulletproof for the future growth.

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