Speaker: Will Pagden, Global Director of Customer Success, Rosterfy
Will Pagden: What's my number one customer success tip? Act like a two year old. It might sound silly but anyone with a two year old knows they ask why about 45 million times a day. And I think that number one tip, I'd give any CS M or anyone wanting to be a CS M is really focus on your inquisitiveness. It's one of the one, number one things I look for when hiring, you know, why, why are they doing that? Try and get to that root cause you know whether that's ted questions. Tell me, explain to me, describe to me whether that's the five, why's constantly going deeper and deeper and probing more into the, I think that's my number one tip. I've got many others but number one is get to the bottom of the 'why', understand the pain point. You can then help address that.
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