Olivier 1

Speaker: Olivier Fiaty-Amenouvor, Senior Customer Success Manager , Camunda, inc

Olivier Fiaty-Amenouvor: So my number one tip of customer success of a customer success manager is to have a clear understanding of what problem our solutions is helping solve on the customer side without having that concrete understanding, we'll be should be in the blank and our solutions are helping our clients solve a certain problem. And that's what we should draw our efforts toward helping us solve that problem with all the means at our disposal. So that's the number one thing without understanding the reason why our solutions helping our client, there will not be an efficient CS M. So for me, that would be uh one important tip or advice I will give to any CS M. Thanks.