Speaker: Melissa Hatter, Head of Customer Success, Americas, Stripe
Introduce yourself. Name, job title, company and a bit of background of your career journey to date.
Melissa Hatter: Hi, everyone. I'm Melissa Hatter, the head of customer success for the Americas at Stripe. I've been with Stripe for three years. And prior to that, I've spent almost 20 years building and leading customer success and account management teams in a number of different industries from large media enterprises to series A through C tech start ups.
What problems in their day-to-day will learners solve from your Customer Success Certified Core live course?
Melissa Hatter: There's a really broad range of problems that learners in the live CS certified core course will learn to solve. And these range from operating proactively to successful on boarding, to even effectively leveraging data and customer sentiment and really so much more.
How will this training help professionals improve their customer success skills?
Melissa Hatter: So this course will really help customer success professionals bolster their skills in key foundational areas that are going to serve them well, really in any organization and the topics that are covered are really highly transferable to almost any type of industry. Just by way of example, some skills that learners are going to walk away with include developing goals and KPIS to measuring impact to best practices for working cross functionally.
How is this learning experience different from other customer success course?
Melissa Hatter: So I think this course is really unique in that results in person which provides a great venue to interact directly with both myself and other like minded CLS professionals. And the curriculum is incredibly comprehensive. And then finally, I think um what's really neat about it is that it includes hands on learning through breakout activities and workshops that provide the ability to practice the material in real time.
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