Anika Zubair for CCO Summit London 2023

November 21, 2023

Video Transcript

Speaker: Anika Zubair, Head of Customer Success , Griffin

Anika Zubair: Hi, I'm Anika Zubair. I am the head of customer success at Griffin, which is an API first bank and I have spent the last 12 years in B to B A specifically in customer success or the post sales revenue team. I consider myself a revenue leader because I'm really focused on customer outcomes that drive revenue results for businesses. I have helped grow and scale a number

Anika Zubair: I am so very excited that the CCO community is coming together and meeting in real life. I think it's so important to have those real life connections. I think the CS profession is amazing. It is ever evolving, but it is extremely challenging and it can get very, very lonely when you don't have another voice to validate some of the ideas or strategies that you do have with real life meetups or conferences like this one. What is really great is you're able to really exchange ideas, connect with other people that are going through the same challenges as you and make real meaningful connections that last for many more days, weeks, months to come after the conference is already over. So bringing everyone together to not

Anika Zubair: As a thought leader, I hope to share with you some strategies in customer success around leadership, as well as management strategies and really help you define what customer success looks like within your organization in the next year. And for years to come, especially when it comes to being focused on customer outcomes that are driven by revenue mindset.

Anika Zubair: I am so looking forward to meeting every single one of you in real life. Nothing beats a connection of meeting people in real life, exchanging ideas, plans, strategies, thoughts, all of that is what I am looking forward to. I'm really excited to meet the speakers, all the attendees and just all of the thought leadership that is going to come out of these amazing talks that are going to happen at the CCO summit.

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