Please could you introduce yourself?
Michelle Wideman: Hi, I'm Michelle Wideman, the Chief Customer Officer at Onna, and I hope you'll join me live in Las Vegas for the Customer Success Festival.
What will you be discussing at the upcoming Customer Success Summit in Las Vegas?
Michelle Wideman: I'm thrilled to be participating on a panel that will outline the value that CS can add to top-line revenue.
What nugget of wisdom are you hoping to leave attendees with after your talk?
Michelle Wideman: I'm hoping you'll walk away with some good nuggets of information, including: how to leverage success as a competitive advantage in the pre-sale cycle, how to start incremental revenue opportunities earlier on in the onboarding process, and just the mother General tips and tricks on how to find incremental revenue.
Why do you think it is important to shine the light on customer success?
Michelle Wideman: Why do I think it's important to have a festival dedicated to customer success? I truly believe that customer success is a critical tool in any company's toolkit to help win, retain and grow existing customers.
Which other sessions are you looking forward to watching at the Customer Success Summit in Las Vegas?
Michelle Wideman: And what session am I looking forward to? The most? Definitely the panel on the Business Value Framework, Because we definitely need to be focusing on what are the business outcomes our customers are receiving and using our services.