Speaker: Joseph Latteri, Managing Director, Meltwater Japan
Please could you introduce yourself?
Joseph Latteri: Hi, I'm Joe Latteri I'm the Managing Director for Meltwater Japan's customer success team. I've been working with Meltwater now for over 14 years, majority of that time being spent in Japan working in customer success.
What will you be discussing at the upcoming Customer Success Festival APAC: Reloaded?
Joseph Latteri: At this year's Customer Success Festival, I'll be talking about how to create raving fans by delivering key value to your customers with the goal of developing long term partnerships. For me, customer success is all about sustainability and renewability and that starts with value. And if you can deliver good value, your customers will want to come back to you again and again and again. I'm always looking to you for the most innovative new ideas and best solutions.
What nugget of wisdom are you hoping to leave attendees with after your talk?
Joseph Latteri: Yeah, from my presentation, I think that the things that I hope people can take away are just the best practices when it comes to really understanding your customers needs and pain points and the underlying underlying reason why they buy the service in the first place and how to deliver on that value. And if we as customers success can really be more attentive to the customer's needs and drive our day-to-day actions by really what the customers are looking for, then ultimately, it creates longer, better partnerships for your biggest clients.
Why do you think it is important to shine the light on customer success?
Joseph Latteri: I think the events like this Customer Success Festival are really important for the customer success community as a whole to be able to share and gain knowledge insights from each other. And for that reason, it's important to to shine the light on customer success. More and more companies are instituting customer success teams across the board, but I think they're all sort of different stages. And if we can leverage each other's knowledge bases and best practices can ultimately upscale everybody with the ultimate goal of delivering better customer satisfaction.
Which other sessions are you looking forward to watching at the Customer Success Festival APAC: Reloaded?
Joseph Latteri: This year's Customer Success Festival in APAC actually has a lot of really interesting speakers that I'm also looking forward to to learning from. I really enjoy the chance to sit back, reflect and hear from other experts in the industry, particularly for me this year, I'm interested to learn a little bit more about product driven customer success and how customer success can work with product teams to ultimately deliver better solutions for the customers themselves.